Refund Policy and Buying Agent Disclaimer
ChinaCarty is a buying agent. Refunds are given only when we could not buy an item or when we bought the wrong item; items bought as you requested cannot be returned or refunded.
Effective and last updated: October 15, 2026 · Operated by ChinaCarty LLC
Buying agent disclaimer
ChinaCarty is a buying agent only. We buy items on your behalf from independent third-party sellers, following the link, variant and quantity you confirm. We are not the manufacturer, seller or marketplace, and we do not guarantee product quality, authenticity, function or fit. Items bought as you requested cannot be returned or refunded. Refunds are given only when (a) we could not buy the item, or (b) we bought the wrong item: a different item, variant or quantity from your confirmed order.
Refund case 1: we could not buy the item
If an item is out of stock, delisted, subject to an unusual price increase, cannot be shipped or cannot be bought for risk reasons, we contact you and refund the item amount and the corresponding service fee. If the checkout price differs from your quote (for example, a coupon has expired), you can choose a refund or approve us buying the identical item (same product and variant, for example from another seller); we never substitute a similar item without your OK. If you cancel after paying stage one but before our staff pay the seller, the item has not been bought and the stage-one payment is refunded in full.
Refund case 2: we bought the wrong item
If we buy a different confirmed link, colour, size, model or quantity, before international dispatch we refund the affected item or, if you prefer, buy the correct item, and cover reasonable direct domestic correction costs. After dispatch, direct liability is limited to the affected product amount and one basic replacement shipment to the same destination.
No returns or refunds for items bought as requested
Once an item has been bought as you confirmed, it cannot be returned, exchanged or refunded, including for change of mind, fit or after international dispatch. Check the listing, variant and size before approving the quote. The basic warehouse check covers quantity, the confirmed variant and visible damage; it is not authentication or a quality guarantee. Each item includes 2–3 free warehouse photos; extras beyond that allotment are optional. International carrier loss or damage is not a ChinaCarty refund. If a parcel is lost or damaged in transit, contact us as soon as possible and we'll help with the carrier claim; carrier rules and timelines vary, and compensation is decided by the carrier. This does not exclude rights that cannot lawfully be waived.
Refund timing
Approved refunds are initiated to the original payment method within 1–3 business days. Banks and payment providers may require additional processing time.
Shopping balance and payment refunds
Returning an order debit to the USD balance is an internal adjustment, not a refund to the original payment method, and does not replace the original-method refund commitment above. Contact trust@chinacarty.com to request a refund of unused or returned balance. Customer support checks the top-up and debit records and processes it under the rules above; the website does not provide automatic withdrawals or automatic original-method refunds.
ChinaCarty LLC
trust@chinacarty.com