Terms of Service
These terms apply when you use the website, submit a request, approve a quote or pay for a ChinaCarty service.
Effective and last updated: October 15, 2026 · Operated by ChinaCarty LLC
1. Contracting entity and role
The website and services are provided by ChinaCarty LLC, a Wyoming limited liability company. We provide customer-directed manual purchasing, seller communication, warehouse receiving, basic inspection, optional photos, consolidation, packing and international shipping coordination. We are not the manufacturer, original seller, marketplace, payment institution, carrier or customs authority.
2. Eligibility and order acceptance
Customers must be at least 18 and able to enter a contract. An inquiry is not an accepted order. A purchasing engagement begins only after our review, the customer's final quote approval and successful payment. We may request supporting information or reject or cancel orders that present legal, fraud, payment, product, destination or fulfilment risk.
3. Quotes and fees
Product prices, stock, discounts and domestic shipping may change. Purchasing / buying fee (goods stage): CNY 6 for an actual product amount up to and including CNY 100; 5% above CNY 100. There is no ChinaCarty service fee on international shipping; only freight and confirmed optional services are charged for that stage. For other payment currencies, calculate the fee in CNY first, then convert it using the exchange rate in the confirmed quote. Domestic shipping and optional services are separate and excluded from the fee bases.
4. USD shopping balance and payment
Customers may top up their own ChinaCarty account through Antom. The shopping balance is recorded in USD and used only for their own purchases and confirmed service, shipping and optional costs. New top-ups start at USD 10.00; customers enter their own amounts, subject to system and payment-provider limits. A top-up does not accept a purchase order or guarantee immediate credit. Before each debit, the customer must approve the CNY quote, exchange rate and USD bill; international shipping is quoted separately. The balance offers no interest or customer-to-customer transfers. Customer support reviews refunds under the Refund Policy; returning an order debit to the balance is recorded separately from a refund to the original payment method.
5. Customer information and lawful use
Customers must provide accurate contact, product, payer, recipient and customs information. The service may not be used for illegal, stolen, counterfeit, infringing, sanctioned, export-controlled or destination-prohibited goods, fraudulent payments, money laundering or funds from unlawful sources.
6. Verification and restricted transactions
To meet fraud prevention, sanctions, export control, customs and other legal obligations, we may verify identity, source of payment, recipient, transaction purpose or product details. We may pause, refuse, cancel or report a transaction where required by law and refund unused funds under the Refund Policy.
7. Product and inspection limits
Customers select the independent seller, product and variant. Basic inspection covers quantity, selected color or size, obvious damage and visible differences; it does not determine authenticity, material, hidden defects or performance. Each item includes 2–3 free warehouse inspection photos; extra photos beyond that allotment and enhanced inspection must be agreed separately.
8. Refunds and payment disputes
ChinaCarty is a buying agent only. Items bought as the customer requested cannot be returned or refunded. Refunds are given only when we could not buy an item or when we bought the wrong item, as set out in the Refund Policy and Buying Agent Disclaimer, subject to third-party payment rules. Contact trust@chinacarty.com promptly about duplicate, unauthorized or disputed payments. A customer may not obtain duplicate recovery from ChinaCarty and a payment provider for the same loss.
9. Storage, shipping and customs
We provide 30 calendar days of free storage from warehouse receipt. Independent carriers perform international transport; estimated delivery and customs outcomes are not guaranteed. We do not accept false product descriptions, false customs values or requests to evade customs, sanctions or carrier rules.
10. Our execution error and non-waivable rights
If we purchase a link, color, size, model or quantity different from the final confirmed instructions, we refund the affected item or buy the correct item, as set out in the Refund Policy. Limits do not apply where liability cannot lawfully be excluded or limited. Questions may be sent to trust@chinacarty.com.
ChinaCarty LLC
trust@chinacarty.com