Refund and After-Sales Policy
Because customers select products from independent third-party sellers, refunds depend on the purchasing stage and the original seller’s rules.
Effective and last updated: August 18, 2026 · Operated by ChinaCarty LLC
Before purchase
A confirmed first-stage payment may be cancelled for a full refund before our staff pays the third-party seller. Unavailable or unsupported products are refunded with the corresponding service fee.
After warehouse receipt
Where the seller still allows a return, we can assist. Customer-requested returns are subject to domestic return costs, seller deductions and non-refundable service work already completed. Optional photos cost US$0.30 each.
After international dispatch
Cross-border returns to the original seller are generally unavailable after dispatch from China because of reverse shipping, customs and timing limits. Carrier loss or damage claims are handled under the selected route’s compensation rules. This does not exclude rights that cannot lawfully be waived, while ChinaCarty remains the purchasing service provider rather than the product seller.
Our execution error
If we purchase a different confirmed link, color, size, model or quantity, we cover reasonable direct domestic correction costs before dispatch. After dispatch, direct liability is limited to the affected product amount and one basic replacement shipment to the same destination.
Refund timing
Approved refunds are initiated to the original payment method within 1–3 business days. Banks and payment providers may require additional processing time.
ChinaCarty LLC
trust@chinacarty.com